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Dynamics 365 ERP Support Services

Keep Business Central Running

US based, expert, and prompt advice for your Business Central ERP system. Monthly, annual, or hour based solutions available.

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Your Choice of Dynamics 365 ERP Support

Both plans provide you with a US based ERP support person, located in Central Time. Our team of Microsoft MVPs are here to support you.

BASIC

$1,250

Per Month or 

$15,000 Annually

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Annual Commitment

Number of Users: 10 or less

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Unlimited Functional Support​

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Discounted Technical Support Hourly Rate

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Service response times (SLA):

8 Hours- Non-Emergency
2 Hours-Emergency 

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Discounts on hourly project rates

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PREMIUM

$2,500

Per Month or 

$30,000 Annually

 

Annual Commitment

Number of Users: 10 or more

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Unlimited functional support​

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8 hours of technical support per per month

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Service response times (SLA):

4 Hours- Non-Emergency
1 Hour-Emergency 

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One free onsite day per year

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One hour new upgrade feature training per release

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Dedicated account manager

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Discounts on hourly project rates

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Coverage

ERP Support Across Your Full Dynamics Environment

Our certified consultants can support you across the entire Microsoft Dynamics 365 Business Central and Power Platform stack - so one plan covers the whole environment, not just one module.

Discovery Call For A Smooth Transition

We recommend our monthly post Go-Live Support plans for a smooth transition. These plans come with specific Service Level Agreements (SLAs) during working hours, which are Monday to Friday,

8 am – 6 pm Central.

Plan Flexibility

You have the flexibility to upgrade or downgrade your support plan. Just provide us with 30 days' written notice to your project manager. Support hours do not carry over to the next month.

SLAs Included

Our support plans include a 4-hour non-emergency SLA and a 2-hour emergency SLA. Emergencies encompass critical situations like production outages and month-end errors preventing posting or payments.

Unlimited Support Hours

In case you need more hours than your plan allows, additional hours will be billed at a rate of $245 per hour. This applies to clients without an active support plan as well.

Frequently Asked Questions

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Ready To Start?

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