Experience Top-Notch Support for Your Microsoft Applications
Our support plans, staffed by seasoned consultants, provide flexible monthly options tailored to your specific needs, ensuring you receive exceptional post-go-live assistance.
We recommend our monthly post Go-Live Support plans for a smooth transition. These plans come with specific Service Level Agreements (SLAs) during working hours, which are Monday to Friday,
8 am – 6 pm Central.
You have the flexibility to upgrade or downgrade your support plan. Just provide us with 30 days' written notice to your project manager. Support hours do not carry over to the next month.
Our support plans include a 4-hour non-emergency SLA and a 2-hour emergency SLA. Emergencies encompass critical situations like production outages and month-end errors preventing posting or payments.
In case you need more hours than your plan allows, additional hours will be billed at a rate of $245 per hour. This applies to clients without an active support plan as well.
Ensure Uninterrupted Success With Our Range of Post-Go-Live Support Plans
Whether you need comprehensive assistance or essential coverage, we have a plan for every stage of your journey with Microsoft.
What does Dynamics 365 offer over its competition?Dynamics 365 offers several advantages over its competition, including: Seamless integration with other Microsoft products, such as Office 365, Power BI, and Azure, creating a cohesive ecosystem. Advanced AI capabilities, such as predictive analytics and customer insights, to improve decision-making and efficiency. Scalability and customization, with modular applications tailored to specific industries and business needs. Strong security and compliance features, leveraging Microsoft's robust data protection infrastructure. A large partner network and resources, providing expert support and implementation services.
Is Dynamics 365 Business Central a new system?Dynamics 365 Business Central is not entirely new; it was initially released in April 2018. It is an all-in-one business management solution that evolved from Microsoft Dynamics NAV, a popular Enterprise Resource Planning (ERP) system. Business Central streamlines various business processes, such as finance, operations, sales, and customer service, while integrating seamlessly with other Microsoft products like Office 365 and Power Platform.
What comes with my accounting package?Business Central is a full, robust end-to-end ERP solution. It includes core financial, budgeting, reporting, cash flow forecasting, fixed assets, quote to cash, procure to pay, manufacturing, service, distribution and more.
Does Business Central sync automatically with Dynamics 365 Sales (CRM)?Yes, Dynamics 365 Business Central can sync automatically with Dynamics 365 Sales (CRM) through native integration. The integration enables seamless data flow between the two systems, ensuring that data like customer records, sales orders, product details, and prices are updated and consistent across both platforms. This enhances collaboration between sales and operations teams, streamlines processes, and enables organizations to make more informed business decisions.
What functionality is included in Business Central?Dynamics 365 Business Central is a comprehensive business management solution that includes a wide range of functionalities, such as: Financial Management: General ledger, accounts payable, accounts receivable, fixed assets, bank reconciliation, cash flow forecasting, and financial reporting. Supply Chain Management: Inventory control, sales order processing, purchase order processing, item tracking, and warehouse management. Sales and Customer Service: Contact management, sales quotes, opportunity management, order management, and customer interactions. Project Management: Project setup, resource planning, time tracking, expense management, and project analysis. Manufacturing: Production orders, bill of materials, capacity planning, demand forecasting, and production scheduling. Service Management: Service order management, service contracts, dispatching, and service item tracking. Human Resources: Employee management, absence tracking, and basic HR reporting. Reporting and Analytics: Built-in reports, Power BI integration, and customizable analytics. Business Central also integrates with other Microsoft products and services, such as Office 365, Power Platform, and Dynamics 365 Sales, to provide a connected and efficient business ecosystem.
What is your implementation process?Our projects are full cycle, project management led implementation projects. We always start with a full discovery project, making sure your new system will meet your business requirements and needs. Our projects include conference room pilots, onsite or remote training, user acceptance testing, onsite and remote go-live support as well.
Frequently Asked Questions
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